Leadership and Management Course in London

Over two days, packed full of insight, interaction and learning, you will make significant progress towards becoming a better leader and a more effective manager of people.

This course is for you if you:

  • want to learn what it takes to be a great leader who is able to enlist others into your vision and strategy
  • want to create and manage a great team that is engaged, highly productive and feels the value
  • want to find a way to motivate yourself and others even when times are tough
  • want to foster an environment of openness, flexibility and resilience

Today’s leader or manager is time-poor with an unending to-do list. A fast-changing external environment necessitates organisations to be proactive, innovative and prepared for change.

As organisational structures evolve, becoming a flatter and more group-based, so must the way leaders communicate their vision and manage people.

To bring to life the concepts and practices you will be learning during the two days, consider this case study.

ABC is a small software provider with clients all around the world. Mark is the CEO and founder who created the company 25 years ago. He leads a strong team of senior executives, most of whom have remained with the firm since its inception.

ABC has grown rapidly over the past five years, especially after it bought an interesting new technology platform from a rival company. Its rapid growth was great for profits but it's put a lot of strain on the team.

There is a need to hire more people but everyone is too busy to spend time training or nurturing new talent. Mark understands the importance of training and mentoring in the workplace and wants to find a way to create a culture where it becomes part of the firm’s DNA. It also reduces the reliance on a few key people in the business.

Mark’s also looking ahead to the next 5 years by which time he and his co-founders will be looking to retire or at least go part-time. He’s keen to start his succession planning and ensure a seamless transition occurs when the time is right.

Anita is currently Head of Client Relationships and has shown outstanding skills in leading her team to new business wins with excellent client feedback. She’s been with the company from the outset and understands its culture. Mark sees her potential for progress and wants to prepare her for greater involvement in strategic decisions.

Jay is a young salesman who joined the firm about three years ago. He’s great with clients and has a track record of consistently high-performance. Mark sees potential in Jay to take on more responsibility and lead a sales team. He hopes that he will recruit more salespeople like him and nurture them to become high performers too. It means he does less selling and more people management.

Let’s take a look at some of the adjustments Mark, Anita and Jay will need to make as they engineer a slow transition from their current roles to their new ones.

Day 1: What it takes to be a great leader and manager

Leaders and managers serve different purposes. Our world needs both.

In the words of management guru Peter Drucker, “Management is doing things right; leadership is doing the right things."

You'll learn:

- Why leadership comes first and understand what it means to be a leader. Anita will have to transition from executing on an agreed strategy to becoming the person who leads the vision and the mission for the business.

- How to begin with yourself, i.e. understand self-leadership and its importance to your success as an influencer. Anita will have to learn how to interact, communicate and influence her team in a way that turns them into believers and followers.

- How to transition from “doing” to “leading”. Jay will have to make this transition from being responsible for his own sales targets to leading a team of salespeople to collectively deliver on their individual sales targets. He may find he misses the adrenalin of making the sale and finds managing a team of people far harder than dealing with customers.

- How to make decisions even when you don’t have all the facts or control over the outcomes. As Anita learns to look at the big picture, she will find that she must take a long view with little certainty. She will have to factor in a number of unknown variables and yet be clear and decisive.

- How to build trust and nurture loyalty in your followers and team members. This may be more of a challenge for Jay than for Anita, but both will be outside their comfort zones and need to find their own way of engaging with the people who work for them.

- Why delegation is so important and how to do it well. Delegating well and consistently creates more time for other more value-adding tasks and also gives others a chance to take on more responsibility in a safe way.

- How to create a great team by tapping into complementary skills and through collaboration. Being aware of your own strengths and weaknesses is an important starting point. Not everyone in your team needs to be good at everything. Create an ecosystem that allows people to discover what they’re really good at, and then connect different skillsets in a way that generates value for your clients and for your business.

- How to give and receive feedback in a constructive manner. Becoming a leader and manager can feel uncomfortable because you have to deal with people’s failings and emotions. Doing so in an empathetic manner will make all the difference.

- The importance of training, mentoring and coaching and how to create a great return on investment from it. Mark is a thoughtful leader and is willing to invest in the personal and professional development of his people. He’s created a network on internal mentors and encourages his staff to join external mentorship programmes to accelerate their personal and professional growth. As a result of this, his firm has low staff turnover.

- How to overcome setbacks and resolve conflicts. Learning to deal with conflict (internal or external) and avoiding any escalation can save business costs and time. It is also better for the mental wellbeing of the people who work there.

Day 2: How to practice the art of great leadership and management

On the second day, you'll reflect on all that you’ve learnt the previous day and discover how it can be put into practice in real-time, in the real world with real people who have complex needs, aspirations and priorities.

You’ll learn:

- How to practise assertiveness without it turning into aggression. Becoming a leader or team manager is a position of great responsibility and can be lonely. Not everyone in your team will agree with you, or like you. Yet, your job is to make tough decisions in a professional manner even if it is not popular.

- How to say “no” without offending or creating conflict. Your time is limited and precious. First, understand what you’re saying “yes” to. This will make it easier to know what to say “no” to in the most constructive possible way.

- The power of language and how to use it effectively as a leader. Clear and consistent internal communication is key to a business running smoothly. You can communicate your vision, your strategy, the progress and also any setbacks in a way that keeps the team pulling in the same direction. The language you use will make all the difference.

- How to elicit employee engagement in the workplace. Happy and engaged employees are significantly more productive than their unhappy counterparts. It makes economic sense to actively create workplace happiness.

- How to empower employees through acknowledgement, autonomy and accountability. You will learn simple ways in which to achieve greater engagement by how you treat people and how you make them feel.

- How to motivate, not manipulate. Jay will have to find out what motivates every individual member of his team because not every one of them will be motivated by the same things. Salary is not a primary motivator. A leader’s job is even tougher. How do you get the best out of a disparate group of talented people who don’t want to be managed?

- How to avoid, identify and treat burn out. Recognising the signs of burn out is always easier after the event and can be very expensive. Being proactive means taking the necessary steps to alleviate stress and deal with those affected by it in a sensitive and non-patronizing way.

- How to create an actionable plan that you can take with you into your workplace and practise what you learnt right away.

Hear from some of Banu's Leadership and Management students below!

I really enjoyed Banu’s two-day leadership and management course. I was pleasantly surprised by the focus being on an individual’s values and behaviours and broadening its implications out into the business world.

I have found a lot of conflicts both in myself and my work. I think I now have some new tools to help reassess myself.

There was a fun atmosphere in class and I think we all enjoyed the relaxed informality of the occasion. Banu shared a lot of personal and relevant stories about her journey as a leader. I never find it easy to talk about myself, but Banu’s open and engaging style has inspired me to broaden my horizons.

The course has changed my ideas about leadership and management and it’s encouraged me to be more open as well as reflective in my leadership style.

Many thanks - Adrian

Banu's leadership and management course was really insightful and helped me to reflect on my personal and career goals as a leader. As a manager of a project, I don’t have much time to reflect on my leadership style and this allowed me to understand and learn strategies to be a better leader.

Banu was an excellent facilitator and she created a safe space for the participants to speak openly about their behaviours and attitudes. Not only did she inform us of the best qualities of great leaders but she also gave us strategies and techniques to apply this to our personal and working life. I came away from the 2-day course with a range of action points that I can apply in my personal and working life to make myself a better leader and support my team to be the best that they can. This was a great opportunity!

Regards Fiona

The leadership and management course delivered by Banu was insightful and helped me to reflect on my personal and career goals as a leader. As a manager of a project I don’t have much time to reflect on my leadership style and this allowed me to understand and learn strategies to become a better leader. 
 
Banu was an excellent facilitator who created a safe space for the participants to speak openly about their behaviours and attitudes, not only did she inform us about the best qualities of great leaders but she also gave us strategies and techniques to apply this to our personal and working life. 
 
I came away from the 2 day course with a range of action points that I can apply in my personal and working life to make myself a better leader and support my team to be the best that they can. 
 
Regards Brianna
 

Act now to manage your desire to succeed once and for all.

Click on one of the course dates above to book now.

Alternatively, call me at 0330 043 2677 or email tracy@collegeofpublicspeaking.co.uk.

We look forward to hearing from you.

Additional Course Dates

Date Course Trainer £  
10 - 11 December 2020
1 place
Leadership and Management Course
Kings Cross, London
Banu £847 + VAT